Cex shop returns policy

4 stars based on 52 reviews

Bought a faulty game from CEX. Disc had deep scratches around the outer ring and did not install properly. Tested it multiple times in multiple systems and determined it was definitely faulty. Took it back to CEX days later with full receipt. CEX acknowledged that the disc was faulty. Asked for a refund. He went back to manager… They he said"sorry, our policy is to replace the disc or give you store credit only".

Then he said "we're out of stock for this product but you can go to this store and exchange it there" I said "absolutely not, I am not cex shop returns policy half a day driving around Sydney to exchange it. Give me a refund like you did last time I had a problem with a disc purchased from here". Begrudgingly, I took the voucher as I will probably end up buying something with it in the near future but left the shop annoyed. First time I've had drama returning something from there which isn't often considering how much stuff I buy there.

Perhaps someone can shed some light on this. I feel on principal cex shop returns policy policy is wrong - they sold me a faulty product which is not fit for its intended purpose and then refuse me a refund?! Relax; all goods we buy in are subject to testing and covered under warranty for a whole 24 months cex shop returns policy consumables, which are warranted for 28 days. We will also exchange unwanted items bought in a store within two days when accompanied with a receipt, provided it is in the cex shop returns policy condition you purchased it in.

Sorry it was days now that I think about it. The first 48 hours is a no questions asked refund, for change of mind. Faulty products are warranted for 24 months used to be only 12 months which is good. Funny thing is he went out the back with the disc for a minute and then came back and said "look here, I cleaned the disc so cex shop returns policy should be fine now" as he proceeds to he show me the disc. I said "mate, it still has scratches all around it and looks exactly the same to me".

I reckon he just got the end of his t-shirt and rubbed it a few times. Refunds and Returns Items may be returned for refund or exchange, provided CeX is notified within eight [8] days of delivery of the item, please contact us via our customer support form. CeX must also be notified of any items that have been delivered incorrectly or incomplete within eight [8] days of delivery of the item, please use our customer support form to let us know.

Items for refund or exchange must be returned to CeX. Being notified outside of eight [8] days, CeX reserves the right to refuse any refund or exchange requested for items which are not faulty.

Merchandise must be in cex shop returns policy condition as when cex shop returns policy was sent with all accessories and manuals that came with it, including a copy of the invoice and a short note detailing the reason you are requesting a refund or exchange.

CeX offers a twenty-four [24] month warranty on all items except consumables. The CeX twenty-four [24] month warranty does not cover physical damage, water damage, or any damage caused by unlocking a mobile phone, and only covers software faults arising in the course of normal use.

For further details on the conditions of the warranty, please contact us via our customer support form. After 28 days from the point of receipt, defective merchandise will be fully tested to verify the fault. Should an cex shop returns policy not be found to be defective cex shop returns policy will be dispatched back to you, however should an item be found to be defective we will first seek to repair the item; if no repair can be made, we will seek a replacement item.

If no replacement can be issued, a refund will be given to the current sale value via CeX voucher. Repairs can take up to 28 working days. Our refunds and returns policy may be cex shop returns policy against titles that are exclusively for online play.

Please note that we cannot accept refunds or returns if you deliver them to us by hand, and as such refunds and returns can also not be carried out in CeX stores. All merchandise for return or refund must be sent to the following address:. I'm thinking of making an example out of them for getting me off-side as a customer. That will teach them a lesson.

Besides, I was returning the game for my partner and it was her money so now I have to tell her "sorry babe, they wouldn't give me your money back. Here's a voucher instead": I'm merely seeking advice. I like to know my rights before launching an offensive against them. You are perfectly entitled to refund. The product is faulty. Under NSW law you are entitled to a refund for that.

Just because you have accepted the voucher doesn't mean you can't get a refund still, but only because they misinformed you about your rights which in itself is a breach of law too. Go back, tell them you know your consumer rights, ask for a refund. If not, put a claim in to Fair Trading. Doesnt matter what their policy is, Under Aus law you are entitled to a refund as the product is not fit for purpose.

Check out the ACCC app and returns. For your reference https: This part because they need to sell you a produce which works. Products must be of acceptable quality, that is:. You can claim a remedy from the retailer if the products do not meet any one or more of the consumer guarantees, with the exception of availability of spare parts and repair facilities. The remedies you can seek from the retailer who sold you the product include a repair, replacement, or refund and in some cases compensation for damages and loss.

If a product cex shop returns policy service you buy fails to meet a consumer guarantee, you have the right to ask for a repair, replacement or refund under the Australian Consumer Law. When you have a major problem with a product, you have the right to ask for your choice of a replacement or refund. And make sure not to take their BS that you already cex shop returns policy the voucher.

Your legal rights are you entitled to your refund so you want your money back. I have this issue with Groupon all the time and they eventually do cex shop returns policy. We shouldn't have to fight for our rights as consumers. Retailers should know the rules and penalties involved for breaches.

I guess more people need to speak up. Gf bought it not me. Staff never show you disc condition unless you ask and they are usually too busy rushing around. We've purchased discs from cex and the cs has always made sure that we sighted the disc's condition before putting them in the covers. If you weren't present at the the time of the transaction, then how can you assume that the cs didn't show or ask your gf?

All trademarks are owned by their respective owners. OzBargain is an independent community website which has no association with nor endorsement by the respective trademark owners. Bought a cex shop returns policy game from CEX and they refused to refund the money. They are a retailerall rules would still apply to them as anyone cex shop returns policy. All merchandise for return or refund must be sent to the following address: How can you have different sets of rules for different purchases?

Shouldn't have cex shop returns policy the voucher. You can still talk to the ombudsman. Products must be of acceptable quality, that is: This part because you have to deal with the retailer and not the Manufacturer Products You can claim a remedy from the retailer if the products do not meet any one or more of the consumer guarantees, with the exception of availability of spare parts and repair facilities.

This part reinforcing your rights Repair, replace, refund If a product or service you buy fails to meet a consumer guarantee, you have the right to ask for a repair, replacement or refund under the Australian Consumer Law And finally this part you are entitled to a refund When you have a major problem with a product, you have the right to ask for your choice of a replacement or refund.

And What is a major problem? A product or good has a major problem when: Was the disc damaged when you checked and paid for it in the store?

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Can you explain more? I would like to know my payment status. Can I use this website to deposit and withdraw directly without the need for external wallet?? Hi, If you want to withdraw crypto funds to personal wallets you will need an external wallet, otherwise you may store funds at CEX. Please sign in to leave a comment.